SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nailart.lookmepretty.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nailart.lookmepretty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***a –
Very fast delivery. Well packed, protective membrane on the jar, whole and not wake up. Applicator included. THE fact is not tried, but yet to look like 🙂
A***a –
Use an ordinary paint, ALL SUPER!!!! Parcel arrived quickly, thrown into the box! Seller Thank you very much!!! Will be ordering more. Recommend!!!
A***h –
Super! AND color and grind is very small. Cool! Recommend!
K***a –
Good pink chrome. Is rubbed on the hot top. The picture white and black background. Jar filled with half. Shipping to Germany 2 weeks. Seller and recommend items.
N***k –
Втирка good very much. Will be ordering more.
T***h –
arrived in 2 weeks. the colour under is black. love the effect, tried it with the applicator but will be better with finger. number 1 on the false tip, the top one
K***a –
Втирка very cool, fine is rubbed on the top without the adhesive layer, effect mirror is, sorry photo does not pass, in a jar about half, but minimal consumption, think enough for a long time, store recommend
O***a –
Shipping six втирка mirror is very beautiful
Z***a –
Sending to Moscow in the past month. It Was packed well. Втирка good, occupancy half jars. Seller and recommend items.
M***a –
Втирка very cool! apply for more pink цветс better on beige or розоввю substrate, the black rough look. THE jar is much втирки.
M***a –
Good store, fast forward, fast received. Втирки super-duper. The top without the adhesive layer.
J***. –
Arrived quickly, once used for other purposes, immediately will add a review photo))) and yet довольствуемся upakovochke))
G***a –
Very quickly came, ordered 8.01.19 received 31.01.19. Втирка class! Especially the red color if applied. The black cool too. Centered on black, left the red right pink втирку in white color! occupancy is also good. for the price super price! advise taking all color.
M***m –
Very beautiful втирка. The top without the adhesive layer. 10 sec полимеризую, rub, досушиваю, перекрываю top. Delivery very fast, definitely recommend!
S***a –
Втирка excellent. Filled half jars. Delivery month.
Customer –
Thank You very much. Very beautiful. All packaged well. All advise store and goods. Will order more other colors.
A***n –
One month before the delivery Tula region. The second time, good store. Rub the warm top without Hp, 10 seconds land in LED lamp and rub. Half-filled. Not open silver and red, because not use more old, there was no need, everywhere all equally filled.
D***a –
An order was made 16.01 01.02 has received (Bashkiria)-lightning shipping! The parcel was from Latvia appears. Partially monitored. Втирки class, each package has a applicator, content is good. Easily applied on top without the adhesive layer, I передержала top 30 sec, still втерлись, but better withstand 15 sec. The photo is the result of the first-the applicator of packaging, the second-rub silicone brush the third-covered with top. After covering the top not cloudy, color is not lost, but on the contrary becomes a mirror. Recommend store and goods!
M***a –
Better rub your finger. And color super. The Russia not tracked
Z***z –
Well packed. In fact, i did not try yet
P***k –
Beautiful colour, when applied onto the sticky layer of the gel, it looks glittery and when applied onto no wipe top coat it gives a mirror effect. Delivery to UK took just over 5 weeks, very happy and will definitely order more
Customer –
The parcel is not tracked. But came in less than a month. Filling is normal. Vtirka loose, not “wet”, in the case did not try. I took a few pink and there are no numbers, for color recognition. But the others are the same.
Y***a –
Delivery exactly a month, very satisfied, the only store by mistake instead of purple put pink gold, well, i’ll re-lay others) rubbed only on the top, without a substrate of color
B***a –
Super beautiful rubbed in color, first removed the stickiness
M***a –
All put in one parcel, thank you very much to the store, in the case i have not tried it yet, but i think it’s cool
P***k –
Excellent vtirki, a little paler than the photo of the store, rub on the top without a sticky layer. I recommend. Seller thanks!
V***a –
I thought that it would be more interesting. On a dark purple substrate
R***a –
Very good
E***v –
It came 1,5 months to perm. wife says norms!
M***o –
It’s a beautiful nail powder, looks very good quality. Wine perfectly packaged to avoid product losses. Product and store recommended.
N***n –
Delivery of a month and a half. Rub perfectly. I recommend. Thank you store!
N***o –
Vtirka came in 3,5 weeks. Looks beautiful, glitters. I haven’t actually tried it yet.
D***h –
Wtirki class, filling is good, applied well. No substrate. Madly glad, thanks to the store. Delivery 2,5 weeks
R***a –
The order received everything corresponds. In work has not tried yet)
T***a –
Rubs well, in a jar a lot. The color is beautiful.
E***k –
Although here is lucky, hurray, she is mirror!!!!
J***y –
Jars are all full, in the work has not yet tried.
Customer –
Great product. Packaging vary and blue is less than red. The effect is wonderful. After curing masthead no wipe need wipe for cleanerem, only then can wetrzeć mirror